Consumer notice
Good accounting makes good friends, as the saying goes, which is why we will always provide you with transparent information upfront on the fee for services rendered (or, as the case may be, on the method for determining the fee), so as to avoid any mutual surprise at the end of the month.
People sometimes tend to push certain things to the back of their mind, which is why the information on pricing of our legal services is always clearly stated in the engagement letter to be concluded between you and us for each matter, or will otherwise be captured in suitable written form. Depending on the arrangement between you and us, our remuneration may be based on hourly fees, a fixed amount for a specific legal service, a lump-sum consideration, or a success fee. Folks may think it’s a lot or a little, but the reward for our services will always be set in consideration of your needs and possibilities, with a view to the demands of your case in terms of time and expertise and to the value of your transaction or dispute.
In terms of timing, we strive to always submit our billing as close as possible to the actual services rendered, i.e., as a rule, by the fifteenth day of the month following the month in which we provided the respective legal services to you. Most of the time, it shouldn’t take us longer to invoice – in our own best interest. The date by which our bill is payable is always stated on the invoice, and is never less than ten days from the date of delivery of the bill.
In the unlikely event that you are not completely happy with our services, or if you come across an advisor whom you quite simply find better suited to your needs (these things happen), you may at any time cancel our engagement letter in writing, even without giving reasons (which, some will say, are sometimes better withheld). The notice period in such a case is one (1) month and begins on the day on which the notice of cancellation has been delivered to the recipient.
Finally, in case we were to find ourselves in a dispute which, in spite of everyone’s best effort, cannot be resolved behind the doors of our office, we want you to know that you can always turn to the Czech Bar Association (Česká advokátní komora – ČAK), which under the Czech Consumer Protection Act (Act No. 634/1992 Coll., as amended) is in charge of the out-of-court settlement of consumer disputes between attorneys and consumers that arise in connection with the provision of legal services. If need be, you’ll find more information on the ČAK ate
www.cak.cz .